We are continuing to experience a large number of reschedule and cancellation requests at short notice.
We have tried a complicated deposit scheme in attempt to discourage folk who repeatedly change their appointments but it’s a bit confusing and is a lot of work to manage.
After many years we have made the difficult decision to start charging cancellation fees.
We now charge a £30 cancellation fee for all appointments cancelled or rescheduled within 72 hours of your appointment time.
No charge is made for cancellations or reschedules outwith 72 hours.
We really value our customers and appreciate that you all have busy lives and hectic schedules so we don’t make these changes lightly. Thank you for your understanding.
Best wishes, Aaron & Melly